Frequently Asked Questions
Quick answers about buying, financing, and working with Family Key Auto Group.
Buying a Car
How can I see a vehicle before buying?
You're welcome to visit our lot during business hours, or schedule a private appointment. We can also send you a personalized walk-around video for any vehicle you're interested in.
Do you offer test drives?
Absolutely. Bring a valid driver's license and proof of insurance, and you can take any vehicle on our lot for a test drive — no commitment required.
Can I reserve a vehicle?
Yes. A small refundable deposit holds any vehicle for up to 48 hours while you arrange financing or transportation.
Do you negotiate prices?
Our prices are already set competitively based on market data, but we're happy to discuss the total package — including financing terms, accessories, and protection plans.
Financing
Will pre-qualifying hurt my credit score?
No. Pre-qualification uses a soft credit pull with zero impact on your score. A hard inquiry only happens if you accept a final loan offer.
What credit score do I need?
We work with lenders covering all credit profiles — from excellent credit to first-time buyers and credit rebuilders. There's likely an option for you.
How much down payment is required?
It varies by lender, vehicle, and your credit. Some buyers qualify for $0 down, while others may need 10–20%. We'll show you exact numbers after pre-qualification.
Can I finance with no credit history?
Yes. We have lenders specializing in first-time buyers and people building their credit profile. A co-signer or larger down payment can also help unlock better rates.
Inventory
How often do you get new vehicles?
We add new arrivals weekly. Sign up for our newsletter or follow us on social media for early access to fresh inventory.
Are vehicle history reports included?
Yes. Every vehicle on our lot comes with a free CARFAX or AutoCheck report — no surprises, full transparency.
Do you have certified pre-owned vehicles?
Some manufacturers allow certified pre-owned through our partners. Ask about specific vehicles when you visit or contact us.
What if I don't see what I want in stock?
Tell us what you're looking for. Our buyers can often source specific vehicles from auctions and trade networks within 1–2 weeks.
Warranty & Protection
Do your vehicles come with a warranty?
Many of our newer vehicles still have factory warranty remaining. We also offer extended service contracts and protection packages at competitive rates.
What is included in extended warranty?
Coverage varies by plan, but typically includes major mechanical components like engine, transmission, drivetrain, and electrical systems. We'll walk you through every option.
Can I return or exchange a vehicle?
We don't offer general returns, but if you're not 100% confident, we'll always work with you to find the right vehicle before purchase. Test drive thoroughly!
General
What are your hours?
Mon–Sat: 9:00am – 7:00pm · Sunday: 11:00am – 5:00pm. Holiday hours may vary — check our Contact page or call ahead.
Do you speak Spanish?
Sí. Several team members are bilingual and ready to help you in English or Spanish.
How do I contact you?
Call us at (949) 514-7366, email info@familykeyautogroup.com, or use the form on our Contact page. We respond to all messages within one business day.
Still have questions?
Our team is here to help. Reach out anytime — no pressure, just real answers.